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FAQ

Eveything you want to know in one place!

IS YOUR SERVICE SUITABLE FOR STREAMING?

Yes, all of our plans are perfect for streaming. You can stream as much as you want with our service.

Is your service available in my area?

We cover many areas within the Central San Joaquin Valley of California. Our coverage area is from Stockton to The Grapevine. Click here to see our coverage map.

Do you have data limits?

All of our plans include unlimited data. You can upload or download as much as you want worry free, at the speed you have chosen.

Do you ever throttle speeds?

No, plan speeds are never throttled. We guarantee your speed at 75% of your plan maximum at all times!

Do you guarantee your speeds?

Yes! We guarantee to maintain speeds at 75% of your plan maximum at all times, and we guarantee 100% of contracted speeds for our Business Enterprise plans.

How does your service work?

No, your monthly charges will always remain the same. There are no hidden charges or extra fees. The price you see is the price you pay!

Will my monthly charges ever fluctuate?

No, your monthly charges will always remain the same. There are no hidden charges or extra fees. The price you see is the price you pay!

Do I need to purchase my own router?

No, we offer managed routerModel: ASUS AC1750 Wireless Dual Band (5GHz + 2.4GHz) Gigabit Wi-Fi Router [RT-AC66U] 802.11ac 1750 Mbps Speed, 4x Gigabit LAN Ports, 256MB, AiProtection, AiCloud File Sharing, AiRadar Signal Optimization
Managed Service Fee: $9.99/month UBI will assume responsibility for replacement of and configuration of the Managed Service unit (outside of physical damage that caused the unit to fail)
service for $9.99/month. If you prefer, you can purchase your own for use with your service.

Do I have to sign a contract?

Yes, we offer 1, 2, and 3 year contract terms. Longer contract term reduces installation fee cost.

What happens if your technicians can’t get a signal at my location?

If we are unable to get a quality connection at your location, our engineering staff will do a secondary review to determine the best possible solution. Service charges will begin only after a successful installation. You pay nothing for the attempt and you are under no obligation.

Still Have Questions?