Scheduler

Pay Range: $16.00 – $21.50/hr

unWired is searching for an outgoing Scheduler to join our Technical Operations team. Reporting to the Technical Operations Manager, this position is responsible for initial contact with new and existing customers to schedule technician visits, such as site surveys and installation of new service.

Deberes esenciales:

• • Initiate contact with customers to schedule service appointments.
• • Notify and supply field installers with their assigned schedules daily.
• • Communicate regularly with Sales regarding installation timelines.
• • Manage assigned projects and installations according to the project specifications and serve as company liaison to customers.
• • Maintain positive customer relations by communicating effectively, maintaining a positive attitude, delivering to customer requirements, and by being timely and efficient.
• • Communicate with appropriate departments regarding customer complaints that could develop into product issues, customer dissatisfaction or major product failures.
• • Review job contract specifications and obligations, and coordinate with engineering and job supervision on job progress, completion dates, equipment delivery dates and establish schedule of installation based on company expectations.

Conocimientos, destrezas y habilidades requeridos:

• • High School Diploma, or equivalent language and mathematical skills.
• • Advanced skill in communicating verbally and in writing with both customers and other departments.
• • Existing familiarity or experience with field concepts such as average job times and manageable workloads.
• • Advanced knowledge of Microsoft applications.
• • Experience with Salesforce preferred.
• • Bilingual English/Spanish preferred.
• • Highly organized with demonstrated ability to multitask.

Beneficios:

• • Seguro médico, dental y de la vista
• • Seguro de vida pagado por la empresa
• • Seguro de discapacidad a largo plazo
• • Cuentas de gastos flexibles
• • 401K con generosas contribuciones de la empresa y contribuciones de participación en las ganancias
• • Días festivos, vacaciones y tiempo libre pagado por enfermedad
• • Conexión a Internet gratuita

UnWired Broadband, con sede en Fresno, se fundó en 2003 con el objetivo de brindar conexiones de Internet rápidas y confiables a hogares y empresas en áreas rurales y desatendidas. La fuerte demanda, impulsada por las necesidades cada vez mayores de conectividad, ha llevado a 19 años de crecimiento continuo. Ahora somos uno de los mayores proveedores de Internet inalámbrico fijo del país.