{"id":76744,"date":"2023-06-13T00:34:38","date_gmt":"2023-06-13T00:34:38","guid":{"rendered":"https:\/\/www.getunwired.com\/?p=76744"},"modified":"2024-09-16T18:23:08","modified_gmt":"2024-09-16T18:23:08","slug":"desktop-support-technician","status":"publish","type":"post","link":"https:\/\/www.getunwired.com\/es\/desktop-support-technician","title":{"rendered":"T\u00e9cnico de soporte de escritorio"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; module_id=&#8221;blog-hero&#8221; _builder_version=&#8221;4.19.2&#8243; background_color=&#8221;rgba(0,0,0,0.46)&#8221; background_image=&#8221;https:\/\/www.getunwired.com\/wp-content\/uploads\/2022\/12\/farmboy-added-1-scaled.jpg&#8221; background_blend=&#8221;multiply&#8221; height=&#8221;450px&#8221; custom_css_main_element=&#8221;display: flex;||justify-content: center;||align-content: center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;Desktop Support Technician&#8221; _builder_version=&#8221;4.21.0&#8243; title_font=&#8221;|700|||||||&#8221; title_text_color=&#8221;#ffffff&#8221; title_font_size=&#8221;44px&#8221; background_color=&#8221;rgba(0,0,0,0)&#8221; width=&#8221;100%&#8221; custom_padding=&#8221;|0px||||&#8221; custom_css_main_element=&#8221;display: flex;&#8221; custom_css_title=&#8221;display: flex;||justify-content: center;||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;job_post&#8221; _builder_version=&#8221;4.18.0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row module_class=&#8221;blog-row&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;1080px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Job Posting&#8221; _builder_version=&#8221;4.24.2&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>Pay Range: $22.16 &#8211; $28.27 \/ hour<\/strong><\/p>\n<p>unWired is searching for an organized and articulate <strong>Desktop Support Technician<\/strong> to join our Operations team. Reporting<br \/>\nto the IT Manager, this position is responsible for providing technical support to all employees, as well as monitoring<br \/>\nand maintaining the computer systems and phone networks for the company. This includes installing and configuring<br \/>\ncomputer systems, diagnosing hardware and software faults, and solving technical and application problems.<\/p>\n<p><strong>Essential Duties:<\/strong><\/p>\n<ul>\n<li class=\"job_bullets\">\u2022 Provide assistance to end-users with hardware, software, and network-related issues. This involves diagnosing problems,<br \/>\n    identifying root causes, and resolving or escalating them accordingly.<\/li>\n<li class=\"job_bullets\">\u2022 Install, configure, and maintain desktop computers, laptops, printers, scanners, and other peripheral devices. This may<br \/>\n    involve replacing or upgrading components, ensuring proper connectivity, and resolving hardware-related issues.<\/li>\n<li class=\"job_bullets\">\u2022 Manage all company mobile devices, assign appropriate permissions &#038; access to company networks and data, document this<br \/>\n    information, and monitor data utilization. Send mobile devices in for repair and purchase new devices and services as<br \/>\n    needed.<\/li>\n<li class=\"job_bullets\">\u2022 Assist with network connectivity issues, such as troubleshooting network connectivity problems, configuring network<br \/>\n    settings, and resolving network-related errors. This may involve troubleshooting wired and wireless connections,<br \/>\n    routers, switches, and other network equipment.<\/li>\n<li class=\"job_bullets\">\u2022 Install, configure, and update software applications, operating systems, and drivers on end-user devices. This includes<br \/>\n    ensuring compatibility, resolving software conflicts, and troubleshooting installation or configuration issues.<\/li>\n<li class=\"job_bullets\">\u2022 Create and manage user accounts, passwords, and permissions in multiple systems. This involves set up of new user<br \/>\n    accounts, modifying existing accounts, and ensuring appropriate access rights for different individuals or groups.<\/li>\n<li class=\"job_bullets\">\u2022 Monitor backups of user data and system configurations to prevent data loss in case of hardware failure, software<br \/>\n    corruption, or security breaches. This may involve utilizing backup software, configuring backup schedules, and<br \/>\n    verifying backup integrity.<\/li>\n<li class=\"job_bullets\">\u2022 Implement security protocols, antivirus software and other security software to protect end-user devices from malware,<br \/>\n    viruses, and other security threats. This includes conducting regular security updates, monitoring and resolving<br \/>\n    potential vulnerabilities, monitoring security notifications, and educating end-users about best security practices.<\/li>\n<li class=\"job_bullets\">\u2022 Manage all RFID badges for unWired employees, co-location customers, and vendors. This includes adding personnel,<br \/>\n    badges, organizations, and assigning profiles to badges. Observe for any malfunctioning alarm panels, badge swipes or<br \/>\n    system failures.<\/li>\n<li class=\"job_bullets\">\u2022 Maintain accurate documentation of technical procedures, known issues, and resolutions for future reference and maintain<br \/>\n    living documents of software\/ hardware license and subscription information.<\/li>\n<li class=\"job_bullets\">\u2022 Provide remote assistance to end-users through phone, instant messaging app, email, or remote desktop tools.<\/li>\n<li class=\"job_bullets\">\u2022 Setup and install phone hardware and configure and troubleshoot VoIP phone system.<\/li>\n<\/ul>\n<p><strong>Required Knowledge, Skills and Abilities:<\/strong><\/p>\n<ul>\n<li class=\"job_bullets\">\u2022 Certificate or associate degree in IT; or equivalent combination of education and work experience.<\/li>\n<li class=\"job_bullets\">\u2022 One (1) or more years of hands-on experience with knowledge of installing applications, hardware and troubleshooting<br \/>\n    techniques.<\/li>\n<li class=\"job_bullets\">\u2022 Microsoft and\/or PC certification (A+, Network+, etc.) preferred.<\/li>\n<li class=\"job_bullets\">\u2022 Experience with Windows OS, Mac OS.<\/li>\n<li class=\"job_bullets\">\u2022 Experience with applications installation and support (Microsoft Office).<\/li>\n<li class=\"job_bullets\">\u2022 Knowledge of iOS &#038; Android operating systems with experience utilizing MDM.<\/li>\n<li class=\"job_bullets\">\u2022 Experience on multiple platforms including concepts of networking (LAN and WAN) and IS best practices.<\/li>\n<li class=\"job_bullets\">\u2022 Ability to troubleshoot software and hardware malfunctions.<\/li>\n<li class=\"job_bullets\">\u2022 Must be comfortable operating in a collaborative, shared leadership environment.<\/li>\n<li class=\"job_bullets\">\u2022 <strong>Excellent Communication Skills:<\/strong> speaks and writes clearly and persuasively in positive and negative situations; responds<br \/>\n    well to questions, presents effectively in group meetings or settings, ability to read and interpret written<br \/>\n    information.<\/li>\n<li class=\"job_bullets\">\u2022 <strong>Problem Solving:<\/strong> identifies and resolves problems timely; gathers and analyzes information effectively; develops<br \/>\n    alternative solutions; uses reason.<\/li>\n<li class=\"job_bullets\"><strong>Excellent Interpersonal Skills:<\/strong> focuses on solving conflict; maintains confidentiality; keeps emotions under control;<br \/>\n    open to others\u2019 ideas.<\/li>\n<li class=\"job_bullets\">\u2022 Demonstrated attention to detail.<\/li>\n<\/ul>\n<p><strong>Benefits:<\/strong><\/p>\n<ul>\n<li class=\"job_bullets\">\u2022 Medical, Dental and Vision Insurance with company subsidies<\/li>\n<li class=\"job_bullets\">\u2022 Company paid Life Insurance and AD&#038;D<\/li>\n<li class=\"job_bullets\">\u2022 Long Term Disability Insurance<\/li>\n<li class=\"job_bullets\">\u2022 Flexible Spending Accounts<\/li>\n<li class=\"job_bullets\">\u2022 401K with company contributions, including discretionary Profit-Sharing contributions<\/li>\n<li class=\"job_bullets\">\u2022 Holiday, Vacation and Sick paid time off<\/li>\n<li class=\"job_bullets\">\u2022 Complementary internet connection<\/li>\n<\/ul>\n<p>Fresno based unWired Broadband was founded in 2003 with the goal of delivering fast, reliable Internet connections to<br \/>\nhomes and businesses in rural and underserved areas. Strong demand, fueled by increasing needs for connectivity, have<br \/>\nled to 21 years of continuous growth. We currently cover over 19,000 square miles between Corning and the base of the<br \/>\nGrapevine. 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