{"id":73902,"date":"2025-08-18T21:19:09","date_gmt":"2025-08-18T21:19:09","guid":{"rendered":"https:\/\/www.getunwired.com\/?p=73902"},"modified":"2025-09-30T18:02:20","modified_gmt":"2025-09-30T18:02:20","slug":"customer-service-representative","status":"publish","type":"post","link":"https:\/\/www.getunwired.com\/es\/customer-service-representative","title":{"rendered":"Representante de Servicio al Cliente"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; module_id=&#8221;blog-hero&#8221; _builder_version=&#8221;4.19.2&#8243; background_color=&#8221;rgba(0,0,0,0.46)&#8221; background_image=&#8221;https:\/\/www.getunwired.com\/wp-content\/uploads\/2022\/12\/farmboy-added-1-scaled.jpg&#8221; background_blend=&#8221;multiply&#8221; height=&#8221;450px&#8221; custom_css_main_element=&#8221;display: flex;||justify-content: center;||align-content: center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;Customer Service Representative&#8221; _builder_version=&#8221;4.24.2&#8243; title_font=&#8221;|700|||||||&#8221; title_text_color=&#8221;#ffffff&#8221; title_font_size=&#8221;44px&#8221; background_color=&#8221;rgba(0,0,0,0)&#8221; width=&#8221;100%&#8221; custom_padding=&#8221;|0px||||&#8221; custom_css_main_element=&#8221;display: flex;&#8221; custom_css_title=&#8221;display: flex;||justify-content: center;||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;job_post&#8221; _builder_version=&#8221;4.18.0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row module_class=&#8221;blog-row&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;1080px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Job Posting&#8221; _builder_version=&#8221;4.24.2&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>Pay Range: $34,320.00 &#8211; $82,320.00 \/ annually (Hourly or Base + Commission)<\/strong><\/p>\n<p>unWired Broadband is searching for a positive <strong>Customer Service Representative<\/strong> to join our on-site customer service team. Reporting to the Customer Service Supervisor, this position is responsible for communications with the existing customer base to help find resolutions to their questions and issues with their account. This could include the right plan for their internet needs, processing payments, updating billing information, processing moves, adds, cancellations, and changes to the account.<\/p>\n<p><strong>Essential Duties:<\/strong><\/p>\n<ul>\n<li class=\"job_bullets\">\u2022 Act as a front-line support position for the company and serve as the familiar voice to our long-term customer base.<\/li>\n<li class=\"job_bullets\">\u2022 Answer in-bound calls, e-mails, SMS messages, etc. from existing customers and assess their needs regarding their account(s).<\/li>\n<li class=\"job_bullets\">\u2022 Assist customers in billing related matters such as processing payments, updating billing information, suspending their account, etc.<\/li>\n<li class=\"job_bullets\">\u2022 Identify opportunities to sell additional connections, upgrades, company products and services to existing customers.<\/li>\n<li class=\"job_bullets\">\u2022 Proactively contact customers to notify them of equipment changes and upgrades.<\/li>\n<li class=\"job_bullets\">\u2022 Process moves, additions, and changes to customers\u2019 accounts.<\/li>\n<li class=\"job_bullets\">\u2022 Resolve customer inquiries by determining customer pain points and offering solutions to drive company revenue.<\/li>\n<li class=\"job_bullets\">\u2022 Enter and update customer contact and account information into the appropriate software system.<\/li>\n<li class=\"job_bullets\">\u2022 Respond to customer emails and voicemails in a professional and timely manner.<\/li>\n<li class=\"job_bullets\">\u2022 Demonstrate a personal commitment to the Company values; promote an environment that recognizes and values diversity and treats all people with respect, prohibiting unlawful discrimination and harassment.<\/li>\n<li class=\"job_bullets\">\u2022 Ensure a safe, healthy work environment by following all safety, health and environmental policies, procedures, and regulations per the Company\u2019s IIPP, job safe practices and other related programs.<\/li>\n<\/ul>\n<p><strong>Required Knowledge, Skills and Abilities:<\/strong><\/p>\n<ul>\n<li class=\"job_bullets\">\u2022 1+ years\u2019 experience interacting with customers in either a call center, customer retention, restaurant, or retail type environment.<\/li>\n<li class=\"job_bullets\">\u2022 Must be customer service oriented and able to provide a positive customer experience.<\/li>\n<li class=\"job_bullets\">\u2022 Advanced skill in communicating orally and in writing.<\/li>\n<li class=\"job_bullets\">\u2022 Ability to work with technology such as Microsoft Office, CRMs such as Salesforce, and SIP phone systems.<\/li>\n<li class=\"job_bullets\">\u2022 Ability to adapt and move quickly from one thing to another within a loosely defined support model where the conversation and tasks change quickly.<\/li>\n<li class=\"job_bullets\">\u2022 Demonstrated attention to detail.<\/li>\n<li class=\"job_bullets\">\u2022 <strong>Problem Solving:<\/strong> identifies and resolves problems timely; gathers and analyzes information effectively; develops alternative solutions; uses reason when dealing with emotional topics.<\/li>\n<li class=\"job_bullets\">\u2022 <strong>Communication Skills:<\/strong> speaks and writes clearly and persuasively in positive and negative situations; responds well to questions, presents effectively in group meetings or settings, ability to read and interpret written information.<\/li>\n<li class=\"job_bullets\">\u2022 <strong>Interpersonal Skills:<\/strong> focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; open to others\u2019 ideas.<\/li>\n<li class=\"job_bullets\">\u2022 <strong>Bi-lingual:<\/strong> Spanish preferred but not required.<\/li>\n<li class=\"job_bullets\">\u2022 High school diploma or equivalent<\/li>\n<\/ul>\n<p><strong>Benefits:<\/strong><\/p>\n<ul>\n<li class=\"job_bullets\">\u2022 Medical, Dental and Vision Insurance with company subsidies<\/li>\n<li class=\"job_bullets\">\u2022 Company paid Life Insurance and AD&#038;D<\/li>\n<li class=\"job_bullets\">\u2022 Long Term Disability Insurance<\/li>\n<li class=\"job_bullets\">\u2022 Flexible Spending Accounts<\/li>\n<li class=\"job_bullets\">\u2022 401K with company contributions, including discretionary Profit-Sharing contributions<\/li>\n<li class=\"job_bullets\">\u2022 Holiday, Vacation and Sick paid time off<\/li>\n<li class=\"job_bullets\">\u2022 Complementary Internet Connection<\/li>\n<\/ul>\n<p>Fresno based unWired Broadband was founded in 2003 with the goal of delivering fast, reliable Internet connections to homes and businesses in rural and underserved areas. Strong demand, fueled by increasing needs for connectivity, have led to 21 years of continuous growth. We currently cover over 19,000 square miles between Corning and the base of the Grapevine. 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