Here at unWired Broadband, we value both our customers’ time and our local communities. In an effort to better serve the needs of our most valuable assets, our customers, we have ramped up the support team.
During the last few years, we’ve increased the number of our operations employees from 7 to 42. That’s a 600% increase in the number of employees ready to support customer needs. We are pleased to be able to not only provide greater service to our customers with this growth, but to also be able to help expand the vital California workforce by providing these and other career opportunities within our local Central Valley communities.
In addition to the operations growth, we have developed a Quality Control team. The goal of the QC team is to set service benchmarks and provide training and feedback for each employee. In order to ensure that unWired is always providing the highest of standards of service with each contact, communication, and transaction. We believe that the customer is always at the core of what we do. Implementing QC is another way in which we are empowering our diverse and talented team of employees to succeed in delivering advanced telecommunications solutions and unmatched customer service, every day.
Each facet of this service growth leads to an overall greater, and more proactive focus on the needs of our customers. Our larger capacity to anticipate solutions and take action leads to reduced wait times, quicker and more thorough, and ultimately faster, more reliable internet services. This trend of growth is continuing into 2016 as we strive to provide the best customer support on all levels.
For more information on customer support, please visit: http://getunwired.com/contact-us/
For more information on careers at unWired, please visit: http://getunwired.com/careers/